How to be a Customer Experience Centered Business

At this workshop, you will learn how to build a CX measurement program few steps. You will walk away with a simple system that you can implement and replicate to start listening to your customers.

Developed by the CX Connector and QuestionPro   customer experience transformation experts, the questions get right to the heart of where your organization stands in five key areas:

    • Measurement
    • Culture
    • Adoption
    • Execution
    • Growth

Who is it for?

The course is aimed at anyone who wants to create customer experience programs on their own and possibly work with a consultant or technology partner when they are ready to scale the program. We cover everything, so even if you've never run a CX program in your life, you'll be able to jump in quickly.

Your Fabulous Experience presenters

Alicia Freites

Certified Customer Experience Professional

She is a flexible trainer that has been teaching since the age of 16. An independent consultant is a mentor. She teaches how to use customer experience best practices and frameworks and its business applications to create relevant product and service offerings;  and strategic marketing initiatives in Latin America.

Michelle Batt

Keynote and CCXP

Michelle is a customer experience (CX) and business transformation leader, advisor, and bilingual speaker with 30 years of experience.

Event Details

Delivery: Online
Date: On September 22, 2021
Time: 7:00 pm eastern time
Language: Spanish


A diagnosis of your level of maturity that will help you identify the key areas for improvement.
Create a Customer Journey Map
Design a Survey with QuestionPro

Learn from the very best

Join up and start building the most wanted program today. We ensure every workshop is easily understood and that all participants by reach the same level of expertise needed for today’s high demands.

Working hours

Monday- Thursday 9:00-18:30 Hrs
(Phone until 17:30 Hrs)
Friday - No appointments or live workshops, but feel free to say hi or ask drop us a line if you need help or have questions.

We are here

Toronto, Canada